Get in Touch With Us
This is the page to use if you want to reach the editorial team behind New Sports Betting Sites. We cover corrections, questions about how we rank Canadian-facing sportsbooks, feedback on a review, and partnership enquiries. What we cannot do is act on your behalf with a betting site — that part we explain below, along with who you should contact instead.
Email is the fastest route
Write to us at [email protected]. A person reads every message. We aim to reply within two business days, and longer around Canadian statutory holidays.
Include the following and you will get a more useful answer first time:
- The sportsbook or page you are asking about, by name.
- The province or territory you are betting from — availability, minimum age and payment options differ across Canada.
- Screenshots or bonus terms text if you are flagging something that looks wrong.
- Your device and browser or app, if the issue is with our site rather than an operator.
Please do not send account numbers, passwords, copies of ID documents, banking details or crypto wallet keys. We never need them, and we will delete anything of that kind on sight.
What we can help with — and what we can't
| We can help | We can't help |
|---|---|
| Explaining how a welcome offer's rollover works in plain terms | Releasing a bonus, reversing a wager or unlocking an account |
| Correcting outdated bonus terms, payment methods or ratings on our pages | Chasing a withdrawal or speeding up KYC checks for you |
| Pointing you to the right operator support channel | Acting as a dispute service or arbitrator between you and a sportsbook |
| Answering questions about our review methodology and rankings | Giving betting tips, picks, or advice on what to stake |
| Signposting responsible gambling support in Canada | Providing tax, legal or financial advice |
If your problem is with a specific account — a pending payout, a verification request, a limit you did not expect — the operator's own support desk is the only party that can resolve it. Contact them in writing, keep the thread, and note the ticket reference. If they hold an international licence, the licensing body's complaints process is the next step after their internal one. We are an independent publisher with no access to any operator's back office.
Commercial relationships, stated plainly
Some links on this site are commercial. If you sign up with a sportsbook through them, New Sports Betting Sites may earn a commission at no extra cost to you. That arrangement does not buy a position in our rankings, does not change an editorial rating, and does not stop us publishing a drawback. If you think a review reads like it was bought, say so in your message and tell us which line prompted it — we would rather fix the copy than defend it.
Operators and affiliate managers are welcome to get in touch about listings, data corrections or updated offer terms. Send the current terms and conditions URL with any change request; we do not update figures on a verbal assurance.
Questions we get about the sites we rank
Most reader mail is about three or four brands at the top of our list. Here is the short version on those, so you know what we can and cannot clarify for you.
Instant Casino
Our highest-rated pick at 10.0, largely because the headline promotion — up to 40% extra on combo bets — is aimed at the kind of multi-leg and same-game parlay betting a lot of Canadian hockey and football bettors actually place, rather than a deposit match that sits behind heavy rollover. The extra applies to qualifying combination bets only, and the percentage scales with the number of legs, so a two-leg parlay will not attract the top rate. Check the current terms before you build a slip. Limitation: a combo-focused boost does nothing for you if you mainly bet single moneylines or totals, and the value depends entirely on the underlying price.
Ivibet
Rated 9.9. It lands high with us for breadth of markets rather than a headline number — the sort of book where soccer and secondary leagues get more than a token listing. The sport bonus is advertised up to €150, and that is the real reader complaint we field: the offer is denominated in euros, so the CAD value you end up with moves with the exchange rate and your deposit currency. Ask their support how your account is denominated before depositing. Limitation: currency handling adds friction for a Canadian bettor who would rather deal in C$ start to finish.
Betninja
Rated 9.6. The welcome offer is the largest headline figure near the top of our list — up to $2,500 plus 100 free spins — and it is a combined sportsbook and casino package. That is the catch worth understanding: the spins portion carries casino wagering terms, the sports portion carries its own, and the maximum only applies at the top qualifying deposit. Very few people deposit the amount needed to see $2,500. Limitation: a large advertised ceiling with split terms is harder to clear than a smaller, cleaner free-bet offer.
Skycrown
Also 9.6, with a 450% welcome bonus. High-percentage matches usually come with a low maximum and a high rollover multiple, so read the wagering requirement and the maximum bet-per-wager cap while a bonus is active. Limitation: percentage headlines like this reward small deposits and rarely suit anyone betting at higher limits.
Others in our list — 5bet (9.5, C$45 free bet for C$30), WSM Casino (9.4), DisCasino (9.1), CoinPoker (8.8), VegasHero (8.7) and Wintino (8.7) — appear in our comparison tables with their current offers. The 5bet promotion is one of the few quoted directly in Canadian dollars, which some readers prefer for exactly the reason described above.
Money questions we can answer generally
Reading our reviews costs nothing. The money starts when you fund an account, and that is where most enquiries land. Sportsbooks accepting Canadian bettors typically support some mix of Interac, bank cards, bank wire, money transfer, voucher or player-to-player transfer, and cryptocurrency. Each carries its own minimum, its own processing window and sometimes its own fee.
- Interac — the familiar option for Canadians, usually instant to deposit, with withdrawals processed in business days.
- Bank cards — quick in, but many books will not return funds to a card and will push the withdrawal to another rail.
- Bank wire — highest limits, slowest, and the method most likely to attract a fee on one or both ends.
- Crypto — generally the fastest payouts once approved, but network fees and price movement between request and receipt are yours to absorb.
Whatever the rail, the clock usually starts after the operator's internal approval, not when you click withdraw, and first withdrawals are the ones held up by KYC. We can explain how a method is supposed to work at a given book. We cannot tell you why your specific payout is pending.
Betting markets and the other product lines
If you are writing to ask what a book covers before you sign up, the categories we assess are NFL, NBA, NHL, MLB, soccer, horse racing through a racebook, golf and MMA, across moneylines, point spreads, totals, futures, parlays, same-game parlays, props and live in-play betting. Pricing matters more than breadth: reduced juice on a line you bet weekly beats a long list of markets you never touch.
Almost every operator on this page runs a casino alongside the sportsbook — slots, table games and live-dealer rooms — and several run poker or racebook sections too. Those lines usually have separate bonus terms, separate wagering requirements and separate contribution rates. A free spins component attached to a sports welcome offer is a casino product wearing a sportsbook label. If your question is about the casino side, say so, and note that our page on casinos operating outside GamStop deals with a different market and different rules entirely.
Eligibility, licensing and the Canadian position
The sportsbooks we cover accept players from across Canada and operate under international licences. That is not the same as approval by a Canadian regulator, and we will not describe it as such. Provincial and territorial bodies licence their own operators; the books listed here are not among them, and offshore betting sits in a grey area for Canadian bettors rather than a clearly settled one. Availability, and what protections you can realistically call on, vary by where you live.
Minimum age is set provincially — 19 in most of Canada, 18 in Alberta, Manitoba and Quebec — and every operator will verify it during KYC. You must be resident in a jurisdiction where you are permitted to hold the account, and the account must be in your own name. If you email us asking how to get around a provincial restriction or a verification check, we will not answer that.
If betting has stopped being something you control, tell us in your message and we will point you to Canadian support services in your province. You can also ask any licensed or offshore operator to apply deposit limits, time-outs or self-exclusion to your account, and they are obliged to act on a written request.
How our rankings are put together
We research and verify rather than test. Nobody here claims to have deposited, bet or withdrawn at these sites. Editorial ratings — the numbers beside each brand — come from our own review process, not from customer review scores, and advertised payout speeds are reported as what the operator advertises, not as timings we clocked.
- Odds and pricing across the leagues Canadians bet most, with attention to juice rather than headline market counts.
- Market depth, including live betting, same-game parlays, props and racebook coverage.
- Bonus terms read in full — rollover, qualifying odds, expiry, maximum bet and game contribution.
- Banking for Canadians, including CAD support, Interac, crypto and withdrawal fees.
- Payout reliability, verification demands, licensing disclosure, security and track record.
Offers change without notice. We record a fact-check date of Sep 25, 2026 on this page, and the operator's own terms always override anything you read here. If you find a discrepancy, that is exactly the message we most want to receive.
Before you send
One email with the brand name, your province and the specific term you are questioning will almost always get a faster, better answer than a general one. If you are not sure whether your question is for us or for an operator's support desk, send it anyway and we will tell you where it belongs. We would rather redirect you in a day than have you wait a week in the wrong queue.